Across
- 3. The rate at which someone or something is able to move or operate
- 5. How clients reach us
- 6. Cases that aren't closed
- 7. Performance feedback
- 10. Metrics should be ____
- 11. Cases that aren't open
Down
- 1. What are quantifiable measures used to track business processes to judge the performance level of your business
- 2. CSAT measures this for a client
- 3. Clients may get this after case closure
- 4. The percentage of inbound contacts that were answered within the wait time threshold set in the account. _____ Level
- 8. Another word for customer
- 9. Average ____ Time