Across
- 2. Complaint filed by member
- 5. Helps you when documenting a call
- 8. Process of ending membership
- 10. Contact information
Down
- 1. Amount you pay for healthcare or prescriptions before your plan pays
- 3. What to do when caller asks for cashed date
- 4. A person belonging to a particular group
- 6. Person who is trained and license to provide health care services
- 7. What is the MA auth standard turnaround time
- 9. Periodic payment to insurance for health or prescription drug coverage