Across
- 5. The process of using facial expressions to hide how we really feel
- 8. A type of communication that we are almost always doing
- 11. Your physical ability to detect sounds
- 13. Hiding an expression connected to a felt emotion and replacing it with an expression more appropriate to the situation
- 15. General term for the study of human movement, gestures, and posture
- 17. The location, space, and occasion where communication occurs
- 19. A speaking style that has a conversational tone
- 20. Slang term that is locally or regionally based
Down
- 1. Sometimes referred to as paralanguage
- 2. The means by which messages are sent
- 3. How people create and use space and distance
- 4. A type of communication that includes both our words and our verbal fillers
- 6. Characterized by feelings of closeness and trust that you share with other people
- 7. A type of noise that includes outside distractions that interfere with the message
- 9. The study of eye behavior
- 10. A strategy for communicating with a supervisor in which the employee acts warm and friendly toward them
- 12. The terminology or language of a given field or profession
- 14. When we make meaning out of verbal and nonverbal cues others send
- 16. A type of communication apprehension that includes a fear of public speaking
- 18. A vocal quality that has only one pitch