Across
- 2. the group of customers to whom a business intends to sell its products
- 4. involves the activities of a sales representative directed to a customer in an attempt to make a sale
- 8. collecting and analysing information about customers and the business opportunities available
- 9. the debts owed by a business to others
- 10. methods used by a business to inform, persuade and remind customers about its product
- 11. the use of activities or materials as direct inducements to customers
- 12. involves buying the rights from another business to distribute its products under its name
- 13. any free news story about a business
- 15. (two words) when the total market is subdivided into groups of people who one or more common characteristics
- 17. something that an entrepreneur can see as an avenue to success
- 18. standards that define what is acceptable and unacceptable behavior
- 21. (two words)a person who influences others
- 22. the monetary value of a business' reputation
- 24. the clear, shared sense of direction that allows people to achieve a common goal
- 25. the development of long term relationships with individual customers
Down
- 1. the group of customers to whom the business intends to sell its products
- 3. a business that is owned and operated by one person
- 5. Items of value
- 6. activities aimed at creating relations between and business and its customers
- 7. a smaller and less important market segment
- 14. funds contributed by the business owners
- 16. a paid non-personal message communicated through a mass medium
- 19. the various promotions strategies a business uses in its promotional campaign
- 20. the ability of a business to pay its short term debts on time
- 23. money owing to external sources