Milady Chapter 4 Communicating For Success (2)

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Across
  1. 3. A ? book or swatch ring is a great tool for discussing haircolor options.
  2. 5. Show a variety of style ? including various lengths, haircuts and haircolor.
  3. 7. The client intake form also includes all ?, both topical and oral, along with any known medical issues, skin or scalp disorders, or allergies that might affect services.
  4. 9. Every new client should fill out a client ? form.
  5. 10. It is the technicians' responsibility to ? or note changes on the clients service record card.
  6. 13. The client intake form is used in beauty and wellness services as a ? that discloses the client's contact information, products they use, preferences and lifestyle.
  7. 14. The client consultation is the communication with a client that determines the client's needs and how to achieve the desired ?.
  8. 15. A consultation should be performed as part of every single service and ? visit.
  9. 16. Allergies or sensitivities must also be noted, highlighted and documented on the ? record card.
Down
  1. 1. Have a ? of your work on hand.
  2. 2. Always introduce yourself and use the client's name ? the service.
  3. 4. Allow time in your schedule to do a 5 to 15 minute client ?.
  4. 6. In cosmetology school, the intake form may be accompanied by a ? statement and service notes in which the client acknowledges that the service is being provided by a student who is under instruction.
  5. 8. ? professionally by using the proper terminology and thoroughly explaining the features and benefits of the products and services.
  6. 9. Have a variety of styling books and/or digital ? that your clients can look through.
  7. 11. Be consistent by always having a positive ?.
  8. 12. ? communication is the act of successfully sharing information between two people (or groups of people) so that the information is understood.