Mind Bender " I think"

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Across
  1. 1. Can only receive PHI
  2. 5. The call that was handled on first contact
  3. 9. Stands in the shoes of the member
  4. 11. Errors in medical care that are clearly identifiable, preventable and serious.
  5. 12. The use of drugs and meds to treat an illness,injury,or set of symptoms.
  6. 16. Referrals
  7. 18. An overview of health and wellness resources on FEPBLUE.org
  8. 19. Full mouth series Prophy
Down
  1. 2. Authority will be limited
  2. 3. Medicare hospital insurance
  3. 4. In office payment for specialist
  4. 6. Authority when the member is not available
  5. 7. A carriers pursuit of a recovery from any party that may be liable.
  6. 8. Learn interact,navigate,know.
  7. 10. typecode01
  8. 13. Two digit numbers used within CSA to identify the reason for the inquiry
  9. 14. A tooth that is whole or properly restored.
  10. 15. Dental Region 1
  11. 17. typecodeCV