Mission 3 Crossword

Edit Answers
1234567
Across
  1. 3. The level of Account Security that is required to add HBO
  2. 4. After the customer tells you the issue, you will ___, Respond, and Move Forward
  3. 5. The ability to understand and share the feelings of another
  4. 6. To make sure we are keeping the correct calls, we want to look at our _____ of Support document
  5. 7. The level of Account Security that is required to provide credit
Down
  1. 1. The ______ tab in Agent OS we would use to help fix customer's TV service issues
  2. 2. The type of question that returns a very brief response
  3. 4. ________ listening is a way the customer knows that you invested in the call