Mission 4 Crossword

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Across
  1. 1. What is the name of the cable that is flat on each end?
  2. 4. On what day would a non-Massachusetts customer have their services shut off?
  3. 5. What type of cred would we give a customer who had an issue we cannot prove
  4. 6. On the Spectrum Guide remote, what color is the Menu button?
  5. 8. To receive the TechTracker link, the customers Unified Preferred Communication must be set to text or _____
  6. 10. Our guides types are Spectrum Guide, ODN, Passport, SARA, and ______
  7. 11. The name of the tool we use to fix Spectrum Guide issues such as Gold Keys
Down
  1. 2. Instead of saying the word "Outage", we prefer to use Service ________
  2. 3. If you submit an ETD ticket, how many minutes does Dispatch have to call the customer back?
  3. 7. What type of credit would we give a customer who was in an Outage?
  4. 9. How many hours must a customer be in an Outage to receive one day of credit?