Across
- 4. What service aims to achieve
- 6. Understanding and sharing a customer’s feelings
- 7. What exceptional service builds with customers
- 10. Politeness and respect toward customers
- 11. Acting quickly to a customer’s needs
- 13. Working together to provide great service
- 14. Valuable input from customers to improve service
Down
- 1. Rules or guidelines followed in customer service
- 2. Anticipating issues before they happen
- 3. Key skill for keeping customers informed
- 5. To successfully settle a customer’s issue
- 8. The #1 skill of a great customer service representative
- 9. Assistance provided to customers
- 12. A positive approach that shapes the customer experience