Mission Happiness

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Across
  1. 2. Customers who give us a rating of 7 or 8
  2. 4. Double Blind Survey
  3. 5. % Promoters - % Detractors
  4. 7. Listen-Learn-Act
  5. 8. Fourth stage of Re-Imagine Framework where Mission Happiness exists
  6. 9. Representative from all department comes together to take action on customers feedback
Down
  1. 1. Customers who give us a rating of 0 to 6
  2. 3. Continuous NPS Process to drive cultural change creating a learning oriented customer centric organization
  3. 6. Customers who give us a rating of 9 or 10