Mission Happiness

Edit Answers
123456789
Across
  1. 2. Continuous NPS Process to drive cultural change creating a learning oriented customer centric organization
  2. 4. Customers who give us a rating of 0 to 6
  3. 5. Double Blind Survey
  4. 7. Customers who give us a rating of 9 or 10
  5. 9. % Promoters - % Detractors
Down
  1. 1. Representative from all department comes together to take action on customers feedback
  2. 3. Listen-Learn-Act
  3. 6. Customers who give us a rating of 7 or 8
  4. 8. Fourth stage of Re-Imagine Framework where Mission Happiness exists