Mission Happiness

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Across
  1. 3. Continuous NPS process to drive change & act on customer feedback to deliver customer delight
  2. 5. Customers who give us a rating of 9 or 10
  3. 6. Continuous process of listening, learning & acting on customer feedback
  4. 7. Double Blind Survey
Down
  1. 1. Representative from all department come together to brainstorm & device solution to address customer pain points
  2. 2. % Promoters - % Detractors
  3. 4. Customers who give us a rating of 0 to 6
  4. 5. Customers who give us a rating of 7 or 8
  5. 6. Fourth stage of Re-Imagine Framework of which Mission Happiness is a part of