Across
- 1. – The opposite of impossible—your team’s mindset!
- 3. – Standard of excellence in customer care.
- 6. – A customer’s question or concern. Possibly for a new service
- 8. – A representative who assists customers.
- 10. – Type of company providing water.
- 12. – Collaboration to achieve service goals.
- 13. – What water helps you do.
- 14. – Determination to fix customer issues quickly.
- 15. – Customer input that drives improvement.
Down
- 2. – Assistance provided to customers.
- 4. – What a customer has with the company. Number please!
- 5. – A purposeful goal or assignment - it is possible!
- 7. – Consistently dependable, like good service.
- 9. – To raise an issue to a higher level.
- 11. – Core function of the customer support team.