Across
- 4. A covert operation assigned to an agent, often involving danger, deception, and high stakes.
- 5. Information gathered secretly to support strategic decisions or uncover enemy plans.
- 7. Tone and style of communication.
- 8. Feeling of contentment with service.
- 11. Exceeding expectations. Customer ______
- 12. Being visible and active.
- 16. The act of spying.
- 19. Alternative name to keep your identity a secret
- 20. To investigate and fix problems, often under pressure and with limited information.
Down
- 1. Complete customer interaction.
- 2. How we make our customers feel.
- 3. A valuable resource or person in espionage or a Kohler product.
- 6. Being believable and trustworthy.
- 9. Acronym for what we aim for with every customer contact
- 10. Quick reaction to requests.
- 13. Public perception of a brand.
- 14. Response or opinion given.
- 15. The ability to understand and share someone else’s feelings.
- 17. How we take feedback from customers.
- 18. Group with shared interests.