Across
- 1. (Blank) customer experiences make customers feel known, understood and valued.
- 6. Nationwide's Customer Experience Principles are a set of enterprise-wide (blank) that define Nationwide's customer experience and how we can achieve it.
- 7. The CSM page provides information on how to effectively engage with the caller, using customer experience (blank) and soft skills.(2 words)
- 9. (blank) highlight how you and associates know you are delivering extraordinary care.
- 10. A (blank) experience makes the customer feel at ease and their time is valued.
Down
- 2. Recognize your team or a colleague by sending a Bravo! to show your (blank) for serving our customers.
- 3. This years Customer Experience Week theme is "(blank) care begins with you!"
- 4. Our State of the (blank) report is to increase awareness about who are our customers and how we're doing - from their perspective.
- 5. Experiences that make customers feel confident and secure are (blank).
- 8. Customer experience principles clarify the delivery of our mission, vision and (blank) promise. (3 words)