Mobi Times Crossowrd Puzzle - All About Activations

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Across
  1. 6. Before we can start the activation process, we need to confirm that the customer not only lives in the US, but is currently ----- there for the activation process to go through
  2. 7. It’s important to confirm that all BYODs are ---- before beginning a conversation about activation
  3. 12. If their device is certified & their number is portable, it’s best practice to check what their ---- will look like on our network before going ahead
  4. 13. George (1) has an iPhone 12 PRO MAX, when you activate him, you will need to do so with a ------- (2 words)
  5. 15. Billi (2) has had an opportunity to test out our service & they love it! Now they want to port in an existing number, in place of the one we generated first. The first thing you’re going to do is check ----
  6. 16. George (2) You will need to make sure, once activation is complete, that George’s ---- matches his actual device
  7. 17. It’s best practice to add this feature every time you activate a new line. It’s much more work to add later & costs nothing on our Mobi Plans.
  8. 18. Sally (4) can insert her SIM card once you see that the the line is showing as ----
  9. 19. Billi (4) The next item for Billi’s post activation port in, is to set up a ------, using the information on their phoenix account, & begin the Port in. (2 words)
  10. 20. Presently, if you check portability & it comes back SPRINT PORTABLE, VERIZON NOT PORTABLE. Is it portable? (Fr.)
Down
  1. 1. Before you complete your activation call/chat, it’s best practice to ask if the customer would like to add an ----- (2 words)
  2. 2. When a customer brings their own device & you confirm that their device is certified, the next step is to ----- their device
  3. 3. Billi (3) Once portability is confirmed you will ---- Billi’s original line
  4. 4. The ------- is the last day that a customers BCD can be in the month
  5. 5. Sally (1) is activating on the 30th, through the app, with the Mobi Plan. You finish up & instead of initial payment, or MPA promo code, you use cheque payment code -----
  6. 8. Sally (2) You then add a $9.99 ---- to Sally’s account
  7. 9. It’s best practice, when a customer purchases a device for their activation, to offer them ---. If they choose to opt out, & then change their mind after 7 days, their monthly premium will almost certainly go up.
  8. 10. Sally (3) Finally, you advise Sally that she will be charged for taxes/fees on the ----
  9. 11. Customers need to be in the USA to activate, but they can be roaming domestically (True/False)
  10. 14. Billi (5) In place of payment, as you set up their new line, you will input this cheque name