Across
- 3. How many options are available to view the training?
- 4. Offer to call the ______________ to provide clarification and full resolution.
- 5. Today's BP will begin 7:30 PM JST at the Grand Hyatt ______________ in room 2F Savoy.
- 6. The scheduled Japan Consultant Training event will be on September _______________ and the location has not been announced.
- 9. A group of customers in this state's electric market will be receiving updated contract documents.
- 14. These customers are on the _______________ _______.
- 15. The email was _____ clear if these are training events or BPs. *These are BPs.*
- 16. Another letter will be sent in approx. ______________ with the the Contract Summary, Disclosure Statement, Terms of Service, and additional information.
- 17. Where will the 3X Formula training event be?
Down
- 1. 3X Formula will take place on September _______________.
- 2. It's a 55-minute training from John Maxwell and ________ ___________.
- 6. This contract document will be updated.
- 7. Transactions stating, "Dropped for non-payment, _______ ________, etc" are NOT to be provided to the Consultant.
- 8. You may only advise the Consultant that a drop ________________ was sent or received and can provide the dates.
- 10. Due to Customer Privacy Laws, agents should NOT provide drop/cancel reasons listed in transaction history if it displays a _______________ impact on the Customer.
- 11. __________ Business Presentations have been so successful they've been standing room only.
- 12. The customer will be given the options to take __________ and accept the changes to the TOS or select another provider.
- 13. The cost to register for John Maxwell's training event.