Module 4 Crossword Puzzle

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Across
  1. 4. On the Web Request Search Springboard, you will need to select the ___ you want to search
  2. 8. What does the customer click on to obtain the support id.
  3. 10. The code you get from a customer to see their screen
  4. 11. You can review past sessions from this springboard
  5. 12. This is the tab that is used to review previous password resets
  6. 13. Before doing a password ___ you must review to see if there are any secret questions
Down
  1. 1. A customer can obtain their user id directly from the ___ homepage
  2. 2. If the ___ panel shows the account is locked, you must select unlock prior to selecting change password
  3. 3. If a customer no longer has access to an email, mobile phone number or the Authenticator app, you can reset the ___ verification
  4. 5. We reset a password or provide a ___ password.
  5. 6. Which springboard is the View on myPATH link?
  6. 7. We cannot provide the ____ over the phone or via email/messages
  7. 9. When a customer provides this type of number, you can do a web request search to find the submission