Module 5: Emotional Intelligence & Conflict Management

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Across
  1. 2. In Thomas-Kilmann Conflict Mode Instrument (TKI) Emphasizes the other party's needs over one's own to preserve harmony.
  2. 6. A psychological tool that illustrates the four aspects of self-awareness and mutual understanding between individuals.
  3. 8. In Goleman's approach to emotional intelligence, Managing or redirecting disruptive emotions and impulses.
  4. 9. In Goleman's approach to emotional intelligence, Recognizing and understanding one’s own emotions.
  5. 10. In Goleman's approach to emotional intelligence, Recognizing, understanding, and considering other people's feelings.
  6. 12. In Goleman's approach to emotional intelligence, Managing relationships to move people in desired directions.
Down
  1. 1. In Thomas-Kilmann Conflict Mode Instrument (TKI) Prioritizes one's own goals, often through authority or power, to win the conflict.
  2. 3. In Thomas-Kilmann Conflict Mode Instrument (TKI) Seeks a win-win solution by working with others to address everyone's concerns.
  3. 4. In Goleman's approach to emotional intelligence,Harnessing emotions to pursue goals with energy and persistence.
  4. 5. In Thomas-Kilmann Conflict Mode Instrument (TKI) Finds a quick, acceptable solution that partially satisfies both parties.
  5. 7. Conscious knowledge and understanding of one's own personality, feelings, motives, and desires.
  6. 11. In Thomas-Kilmann Conflict Mode Instrument (TKI) Sidesteps or withdraws from the conflict, avoiding confrontation.