MOI/MOR

3. The decision to repair is the customers, however if they have a ________ they may require them to repair the damages.
5. What has a proven track record for quality repairs, excellent customer service, is efficient and carries proper insurance and licensing?
7. What offers same day referrals with no call needed with multiple appointments available in each time slot and is open from 7am-7pm?
10. When a vehicle is so badly damaged that repair costs would exceed the value of the vehicle or property
11. Our Service Center/Network Limited Lifetime Guarantee would arrange for the correction of any covered repair that did not meet ________ standards.
12. If an insured used their own coverage's for repairs to their vehicle and the claimant carrier accepts all or some of the responsibility, we will attemt to collect back all or some of the insured's _________ on their behalf
13. On average, how many days faster are repairs completed using network shops and service centers?

1. For network shop appointments where the shop is not RepairCenter enabled there are three ways to notify the shop. You can three way call to the shop with the customer, call the shop without customer to provide information, or _______ the shop.
2. What must be secured from the titled owner when they will not be dropping off the vehicle to the service center OR when the vehicle is non driveable and being towed to the service center?
4. If the insured wants to get the repairs done to their vehicle immediately using collision coverage and the claimant carrier accepts full liability before repairs are completed Progressive will _______the insured's deductible.
6. Number of days a field inspection should be scheduled out for drivable vehicles.
8. An insured will owe their deductible ______ repairs are completed.
9. Is it more challenging to write an estimate inside or outside?
10. The repair authorization gives us permission to _____ the vehicle if needed