Across
- 1. This law provides consumers who buy a new automobile or motor home with significant defect that cannot be repaired, or is a lemon, can obtain relief, through a cash refund or replacement.
- 2. A statement made by a manufacturer or seller of a product or service concerning the responsibility of quality, characteristics, and performance of the product or service.
- 3. Any business practice which is considered unethical or illegal.
- 6. Looking at different brands and models of the same item in various stores to compare prices, quality, features, and store services before buying.
- 7. A market situation where only one company produces the entire output of an industry.
- 8. Repair or replacement must be free, in a reasonable amount of time.
- 9. A Federal agency formed to protect against false advertising, illegal sales schemes, and unfair trade practices.
- 12. Non-profit organization the provides consumers with information about a company’s consumer complaint record.
- 13. Surplus products purchased from many different manufacturer and then labeled with black & white labels.
- 16. A product that does not meet the standard requirements. It is sometimes labeled irregular and may contain minor flaws or imperfections.
- 18. A brand owned by a particular store or chain of stores. For example: Albertson’s
Down
- 1. May require the consumer to pay labor fees or handling charges and shipping.
- 4. Unplanned consumer purchases, usually done on the spur of the moment- usually involving items on display or at reduced prices.
- 5. The amount of goods and services available for sale at various prices at stated times.
- 9. A federal agency that sets and enforces safety standards for food, drugs, and cosmetics. Tests new drugs before they are put on the market.
- 10. The basic items a person must have to survive.
- 11. Work such as repairs, personal grooming, house cleaning, transportation. Also professional services such as doctors, lawyers, teachers, etc.
- 14. Anyone who uses or buys goods or services.
- 15. A brand name that is widely recognized and sold in many different stores. Because of extensive advertising, the name is associated with quality.
- 17. Those who provide the supply of goods and services to meet consumer demands.
