Across
- 4. Which tab shows how much the customer's payment will increase or decrease over the next 12-month cycle?
- 7. Where on Pennymac.com can the customer update their contact information?
- 9. True or False-CSTAT can take escalated calls or calls where the customer wants to speak to a manager.
- 10. The number of days required make a change (edit, skip, delete) to a scheduled ACH payment.
- 11. This type of insurance protects the lender in the event of default.
Down
- 1. Which type of loan is charged a $25 payoff fee?
- 2. Interest and Principal are considered as the ____ payment in the payment hierarchy.
- 3. Which type of loan allows for the netting of escrow during a refinance?
- 5. Is the Customer provided a confirmation number when submitting an OTD payment via the website?
- 6. Not discussing these with a customer can result in a DNP (Do Not Pass) rating on the call.
- 8. This type of insurance protects the property dwelling/structure from damage caused by fires and severe storms.