Mortgages

1. What has happened to an arrangement if CACS is in a 04 state
5. The team that would deal with extreme cases in marital splits
6. The code for setting an arrangement to be paid by cash as well as DD
8. What would you do regarding an arrangement at the end of the call
9. A model to incorporate all relevant consequences to try have the customer make some form of adjustment
10. A customer solution allowing a customer to underpay but not to reach one full month in arrears.
13. An A61 state would be what sort of state in CACS.
14. The code you would input in the fast path note box if the secondary accholder called us from home
15. The number of months a budget planner is valid

2. A selection of long term solutions that will amend payments on the mortgage
3. An abbreviation related to a consequence that COULD be the only one relevant if a customer was to set an arrangement.
4. The code you would input on the fast path note box if WE called a customer on their work telephone on a sole account
7. If a MAF fee letter was sent 5 days ago, what would be the status of this fee
11. What tab would you input second account holder information provided by one accountholder, before verifying with the second accountholder.
12. The abbreviation for DWP/DSS payments