Across
- 3. A pro-active solution other than My Account
- 4. What will Western Power need to know to take a final read? (6, 5)
- 5. What do we need to data cleanse? (5,6)
- 9. Who do you need to call if there is lost consumption at the property, and the customer calling is privately renting, to confirm move in date? (8)
- 11. /Abreviation used to advise of standard time frames
- 12. A summary is not required if it is a simple move-out including the following; Premise address, forwarding address and ____ ___ ____ (4,3,4)
- 13. You are my brother, but I am not your brother. Who am I? (6)
Down
- 1. What has Eighty-eight keys but can’t open a single door? (5)
- 2. ________ or residential? (8)
- 3. What is one of the circumstances where a third party caller can close an account?(3)
- 6. When asking for the intended usage of the site, this is known as a _____ question.(4)
- 7. What has 4 eyes but can’t see?(11)
- 8. What page in SAP must you check after opening/closing an account to ensure the correct address is selected?(2,8)
- 10. What must you give at the end of a move in call to ensure you have done everything for the customer?(7)