MPower-Crossword

1. / data-driven improvement cycle used for improving, optimizing and stabilizing business processes and designs; core tool used to drive Six Sigma projects
3. / low hanging fruits; simple ideas of improvement implemented without data analysis
4. / phenomenon whereby something new and valuable is created
5. / decrease in subscriber activity
6. / output or benefit generated by an individual or a team
9. / unhappy customer calling for the same reason
12. / purchased and yet did not use
13. / permitted to use the service
14. / Average measure of the efficiency of production;ratio of output to inputs in production
16. / reduction or decrease in numbers, size, or strength
18. / a document with set of tasks, responsibilities, dependencies, milestones etc.

1. / document approved by corporate setting rules and guidelines to setup and manage direct sales team
2. / longest necessary path through a network of activities when respecting their interdependencies
4. / Performance management tool for COOs; a semi-standard structured report, supported by CTQs and status of key action items
7. / generation of consumer interest or inquiry into products or services of a business
8. / pay after using the service
10. / model or tool that a company can develop to better understand the steps and stages that create customer churn, or a customer leaving your service or product
11. / driving force that causes the flux from desire to will in life
15. / marketing and selling of products directly to consumers away from a fixed retail location
17. / acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies