Across
- 2. document approved by corporate setting rules and guidelines to setup and manage direct sales team (2 word)
- 3. permitted to use the service (1 word)
- 7. Average measure of the efficiency of production;ratio of output to inputs in production (1 word)
- 10. model or tool that a company can develop to better understand the steps and stages that models scenario for customer leaving your service or product (2 word)
- 12. pay after using the service
- 13. Performance management tool for COOs; a semi-standard structured report, supported by CTQs and status of key action items (2 word)
- 16. generation of consumer interest or inquiry into products or services of a business (2 word)
- 19. purchased and yet did not use (2 word)
- 20. a document with set of tasks, responsibilities, dependencies, milestones etc (2 word)
Down
- 1. reduction or decrease in numbers, size, or strength (1 word)
- 4. decrease in subscriber activity (2 word)
- 5. acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies (1 word)
- 6. driving force that causes the flux from desire to will in life (1 word)
- 8. unhappy customer calling for the same reason (2 word)
- 9. longest necessary path through a network of activities when respecting their interdependencies (2 word)
- 11. phenomenon whereby something new and valuable is created (1 word)
- 14. marketing and selling of products directly to consumers away from a fixed retail location (1 word)
- 15. output or benefit generated by an individual or a team (1 word)
- 17. data-driven improvement cycle used for improving, optimizing and stabilizing business processes and designs; core tool used to drive Six Sigma projects
- 18. low hanging fruits; simple ideas of improvement implemented without data analysis (2 word)
