Across
- 3. Easy sale
- 5. Selling over telephone
- 10. Suggesting additional merchandise
- 11. Getting ready for face-to-face selling situation
- 12. Process of recording a sale and presenting the customer with proof of payment
- 14. Initial effort to close a sale
- 17. Looking for buying motives that are communicated nonverbally
- 18. Feeling associated with a product
- 19. Names of other people who might buy
Down
- 1. Insincere reasons not to buy
- 2. Conscious logical reason for buying a product
- 4. Concerns or hesitations, or doubts to buy
- 6. Greeting the customer
- 7. Looking for new customer
- 8. Point of Sale
- 9. Words average person can understand
- 13. Basic, physical attributes of the product
- 15. Advantage or personal satisfaction that customer gets
- 16. Things customers do to indicate readiness to buy