Across
- 5. to feel or express sympathy or compassion
- 8. attempting to justify or defend; deterring aggression or attack
- 9. not involving or using words or speech (Ex. Hand motions, facial expressions, posture)
- 10. speak or state clearly
- 11. Relations AKA customer service refers to the way a business communicates and interacts with the public to gain and retain customers.
- 12. someone who pays for goods or services
Down
- 1. exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
- 2. a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
- 3. socially acceptable behavior
- 4. Pointing out faults or shortcomings
- 6. Criticism offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
- 7. when something is based on facts not personal feelings, fictional matter, or interpretation