Across
- 2. "Google it"
- 4. Reinforces your control of the call
- 7. A unique process completed by phone
- 9. "I can relate"
- 10. Delay, postpone or defer
- 11. Part of the overall customer experience
- 12. Free from fear and risk
- 13. The act of resolving something
Down
- 1. The start to searching for the answer
- 3. Tell, show or define
- 5. Increase in intensity
- 6. Listening with attentiveness
- 8. Silent, as a TV remote function