Across
- 4. Who has a long term, protective and loyal relationsip with a business?
- 7. What is the ability to provide information to another person through forms such as speach, written or body language?
- 9. Who does a client interact with?
- 11. Information about how to answer a phone call is contained within the Simulab staff manual. This information is written into what type of document?
Down
- 1. If a customer comes to buy something, what is your company emphasis on?
- 2. Simulab uses a method for recording any customer request, inquiries or complaints. This method requires the use of what type of recording?
- 3. Who purchases goods from a person or company?
- 5. It would be correct to describe a government authority and the local council as an ............ customer if you're working in Simulab?
- 6. If a customer comes for advice or a service what is your company emphasis on?
- 8. Other than the caller's number and some brief details about the nature of their enquiry what else other information should you get from them?
- 10. A term for a business providing advice for a particular topic, such as personal training or IT support, could be?