Across
- 2. On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab?
- 4. In a laboratory, customer contact usually occurs via face to face conversations, electronic methods, fax, telephone and what other method?
- 7. Is that on Cheque, Savings or Credit?
- 9. Generally speaking if you have a short term business dealing you are a .....
- 11. Another scientist at SimuLab requesting results on a test would be an .......... customer?
Down
- 1. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Ask .....
- 3. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Listen .....
- 5. Would you like an up-size for an extra 50c?
- 6. If you purchase a single physical item, you are perceived as a customer. In this instance is it the same if you purchase a high ticket item such as a .....
- 7. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you remain .....
- 8. Once you have received a request, complaint or enquiry from a customer, you should record the details of the request and what?
- 9. If you are dealing with a business or company that offers fee for service, are you most likely to be a .....
- 10. When communicating technical information to customers, always be clear, concise and try to use minimal what?