MSLA/Ttec Crossword #3

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Across
  1. 4. facilities
  2. 5. Initial Training In
  3. 7. Teletech's sister company
  4. 10. Veteran's only one
  5. 13. allowed edible item
  6. 14. encryption tab
  7. 16. DX fax
  8. 18. days
  9. 20. compiles records
Down
  1. 1. documentation type
  2. 2. two to four in the afternoon
  3. 3. unique identification in CMS
  4. 6. icon description
  5. 8. love
  6. 9. circle
  7. 11. contacted veteran
  8. 12. personal storage
  9. 15. pending worksheet
  10. 17. west florida
  11. 19. scheduled appointment DX