MUFG Contact Centre

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Across
  1. 5. MUFG’s core value focused on long-term trust and responsibility
  2. 9. A key behaviour expected of CSO representing MUFG’s brand
  3. 11. A supervisor who supports agents on the floor/chat
Down
  1. 1. Last Name of our Service Delivery Manager
  2. 2. Global financial group also known as Mitsubishi UFJ Financial Group
  3. 3. MUFG value demonstrated by doing the right thing, even when unseen
  4. 4. The month when MUFG’s acquisition of Link Group was successfully completed
  5. 6. When a call is transferred to Teamleader
  6. 7. The group that handles MUFG clients
  7. 8. The agent who answers customer calls/chats
  8. 10. The ability to understand and share a customer’s feelings
  9. 12. Cash payout to shareholders from profits or takeover proceeds