Across
- 3. Our soft phone we use to outbound Merchants. Located at the bottom righthand corner of Salesforce
- 5. The type of case notes template we should always use
- 10. the person that is in charge of the business/location that is able to make any charges to their business/location
- 13. A compiled book of all Mx assigned to you is called_? Your Merchants Refers to S/PM managed accounts.
- 16. A place where the merchant has access to update things such as bank and menu prices. They can also view sales reports and so much more!
- 17. Where you would find the original closed won agreement with the Decision Maker
Down
- 1. What you should do to get credit for the case
- 2. these are our workflows located in Salesforce. Also known as the North Star.
- 4. Where you would go to see past payment and scheduled payments and it also has a link to Stripe.
- 6. what you fill in when you are ready to mark your case as completed and solved
- 7. What we need to do before providing information to a Merchant there are 3 levels Low, mid and High
- 8. The system where we receive cases, update case notes and houses DD Kb references.
- 9. A 3rd party that pays our Merchants and Dashers. It also shows if a payment has been processed is in processing or has failed.
- 11. Is the system we use to create a location on the DD platform. This system can only be used internally within DD.
- 12. Abbreviated as AO and is the other DD internal Point of Contact for the Mx
- 14. the abbreviation for Merchant Experience Partner. The team members that provide Mx's with the white glove service. AKA the Rockstars top tier!
- 15. Is where we can go look up a specific order.