Across
- 3. / Whenever he sells a machine, Michael always mentions the club and all of these that come with it
- 6. / Its an easy ABS booster and also makes the Customer feel rewarded for being a Member
- 8. / No matter how few Roma's Becky has had, she always does this to the Customer in an excellent manner
- 10. / We can all help Kaeleigh in her role by doing our bit in keeping the VM and displays this way
- 11. / Pointing out these and suggesting one based on the needs of the Customer makes them feel like an individual
- 13. / Kent no longer calls them this, and now refers to Male Customers as sir
- 14. / Knowing as much as you can about these makes it easy to suggest one for a Customer who has unique palate
- 16. / Jono is full of this and it helps makes the Customers time more enjoyable
Down
- 1. / Every Customer that comes in should be greeted with one(Ankit's is beautiful)
- 2. / After Listening to the Customer about their Coffee likes, Lauren always manages to come up with a great one
- 4. / To make the Customer feel unique, this is something Nina is great
- 5. / Advising the customer of this can be beneficial if they live out of town
- 7. / One of Stephane's many skills is remembering to say this to every Customer
- 9. / If we all are on top of this, the Customer may think we are George Clooney himself
- 10. / Its not lunch, its not free alfajores, its not cosi (thats close though), Its the most important thing to us at Nespresso
- 12. / One of Vicky's many qualities is asking every Customer she serves, without fail, if they want one of these
- 15. / Chad's brilliant idea to put these in all the Bags. We still need to offer them to all Customers though