Across
- 3. A method of distributing goods by lorry or van
- 4. The movement of money into and out of a business
- 5. The amount of cash available at the end of a period
- 9. An organisation set up primarily to help others rather than make profit
- 12. The specific group of customers a business aims to sell to
- 13. Activities used to persuade customers to buy
- 14. The final profit after all expenses have been deducted
- 16. Electronic Point of Sale technology used at checkouts
- 17. The four key elements of marketing
- 18. The sector of industry involved in manufacturing goods
- 19. The stage of the Product Life Cycle where sales rise rapidly
- 21. A forecast showing expected cash receipts and payments
- 23. A cost that changes as output changes
- 30. The sector of industry involved in providing services
- 31. A method of distributing goods by train
- 32. Individuals or groups with an interest in the success of a business
- 34. Something people would like to have but can live without
- 37. The money generated from sales
- 42. The method used to get products to customers
- 43. An organisation that trades to achieve social aims
- 44. A pricing strategy based on competitors prices
- 45. When costs exceed revenue
- 47. The amount left after costs are deducted from revenue
- 48. Something essential for survival such as food or water
- 49. Using the internet to manage business finances
- 51. The stage where a new product is checked before release
- 53. Money invested into a business by its owner
- 54. A source of finance allowing a business to spend more than is in its bank account
- 57. An item that can be touched and owned
- 58. The point where total costs equal total revenue
- 59. Online platforms used to promote products and communicate with customers
- 61. A good expected to last for several years
- 62. Workers who are employed by a business organisation
- 64. An action performed for a customer rather than a physical product
- 65. Funding provided by the government that does not need repaid
- 66. A trial version of a product that is tested before launch
- 67. A field research method involving written questions
- 68. Research collected directly from customers
Down
- 1. A business owned by two or more people
- 2. A source of finance where money is borrowed and repaid with interest
- 5. The extent to which customers are happy with a product or service
- 6. The first stage of the Product Life Cycle
- 7. Promotion using electronic mail messages
- 8. Sales revenue minus cost of goods sold
- 10. A field research method involving face to face questions
- 11. The amount of cash available at the start of a period
- 15. Research using information already collected by others
- 20. Promotional items given away to encourage purchases
- 22. A promotion where customers receive one item free when buying another
- 24. The sector of industry involved in extracting raw materials
- 25. Software used to store organise and retrieve information
- 26. The stage of the Product Life Cycle where sales peak
- 27. Creating a name symbol or design to identify a product
- 28. People who purchase goods and services from a business
- 29. A long term loan secured against property
- 33. Software used to perform calculations and analyse financial data
- 35. The sum of fixed and variable costs
- 36. A field research method involving watching customer behaviour
- 38. A cost that remains the same regardless of output
- 39. A method of distributing goods by aircraft
- 40. A business owned by shareholders with limited liability
- 41. A method of distributing goods by ship
- 46. A business owned and run by one person
- 47. A model used to analyse external influences on a business
- 50. The final stage of the Product Life Cycle
- 52. A financial statement showing profit or loss over a period
- 55. An organisation owned and operated by the government
- 56. Individuals who legally own the business
- 60. The amount charged to customers for a product
- 63. An item or service offered for sale