Name the maintenance used:

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Across
  1. 4. Customer calls to report card is damaged and needs a new one. (2 Words)
  2. 5. Customer wants to freeze/deactivate their goldline ONLY and keep their checking account open. (2 Words)
  3. 6. Customer calls to set up and alternate address for a few months. (2 Words)
  4. 8. Customer needs a copy of the interest paid on her checking account last year. (2 Words)
  5. 10. Customer requests a $70 OD fee reversed. (2 Words, Qualifies for a courtesy)
  6. 11. You need to add a VRU block on a savings account. (3 words)
  7. 14. Customer would like an application for a credit card mailed to them. (2 words)
Down
  1. 1. Customer want to set up AutoSave to avoid monthly service charge. (2 words)
  2. 2. Customer received a letter stating their checking account will be closed due to inactivity and wishes to keep it open. (3 Words)
  3. 3. Customer is requesting a "Snap Shot Statement". (3 words)
  4. 7. Customer is reporting their account number has been compromised.
  5. 9. Customer wants to add savings account to debit card. (3 Words)
  6. 12. Customer is calling to check when her checks were mailed. (2 words)
  7. 13. Customer had card closed as lost and needs a new card.