National 5 Business Management

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Across
  1. 2. one-owner business
  2. 3. a trainee learns tasks in different departments/jobs. This is how supermarkets usually train employees
  3. 9. where a single product is custom made to a customer’s own specification
  4. 11. long lasting
  5. 14. there are the private sector, the public sector and the third, or voluntary, sector
  6. 18. a process in which the production of items moves continuously from one operation to the next
  7. 21. this involves employees attending courses away from their workplace, for example, at colleges or universities
  8. 22. outlines the skills, qualifications, experience and qualities that the ideal candidate should possess
  9. 28. an individual who creates and develops a business idea to produce a product or service that makes a profit
  10. 29. there are three sectors of industry: primary, secondary and tertiary
  11. 30. businesses in this sector offer services, not products
  12. 32. researchers use secondary information in the form of published sources
  13. 35. a way of measuring customer satisfaction
  14. 36. this consists of the following types of business organisation: sole trader; partnership; private limited company (Ltd); public limited company (plc) and franchise
  15. 37. used up quickly
Down
  1. 1. a business with two to 20 partners
  2. 4. identifying another organisation commonly regarded as the ‘best’ in the industry and copying their best techniques – is sometimes used as a method of improving the quality of production of a good or service
  3. 5. businesses in this sector use natural resources
  4. 6. the four stages are introduction, growth, maturity and decline
  5. 7. looks for suitable candidates from staff who already work for the organisation
  6. 8. businesses in this sector make or manufacture products
  7. 10. the production of groups of similar products
  8. 12. this consists of what is known as the ‘four Ps’: product, price, promotion and place
  9. 13. a person or group of people who have an interest in a business or organisation, and in the way it is managed and run
  10. 15. involves splitting consumers into different groups or segments and then marketing a product/service directly to those groups
  11. 16. how the customer is made aware of the product/service
  12. 17. These involve small groups of workers meeting at regular intervals to discuss where improvements can be made in the production process
  13. 19. the factors that need to be considered when deciding on a supplier: raw materials; price; quality; quantity; reliability; delivery; credit; location
  14. 20. a way of identifying whether a job can be shared, or whether there is no need to fill a vacancy
  15. 23. lists all of the duties that will be involved in the job
  16. 24. a name, symbol, design (or a combination of all these) that the producer uses to make the product instantly recognisable
  17. 25. researchers go out ‘into the field’ to obtain first-hand, primary information for the organisation to use
  18. 26. a business agreement where one business can operate under the name of another business
  19. 27. this sector consists of the following types of business organisation: central government; local government and public corporation
  20. 31. factors
  21. 33. the six key external factors that affect a business: political; economic; social; technological; environmental and competitive
  22. 34. a place where buyers and sellers come together.