National Customer Service Week Cross Word!

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Across
  1. 2. Providing information in a way that avoids confusion
  2. 8. The first step in understanding a customer’s concern
  3. 9. We ______ the quality of our deliverables
  4. 10. To truly help our customers, we must first understand their ______
  5. 11. The 'S' in CSAT stands for
  6. 13. When you #KnowYourStuff you become one of these
Down
  1. 1. Provides you with the authority to make underwriting decisions
  2. 3. When a customer expresses how they feel it's important to _______ what they said
  3. 4. Built through consistent and honest communication
  4. 5. When a customer scores you 7 or 8 on their NPS they become a ________
  5. 6. What we encourage from customers to improve our service
  6. 7. Delivering the same high standard every time
  7. 9. When a customer scores you a 9 or 10 on their NPS they become a ______
  8. 12. When a customer scores you between 0 to 6 on their NPS they become a ______