Nationwide Pet Crossword Puzzle

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Across
  1. 5. What is needed from the member with the denial code z183? (Hint: 2 words)
  2. 7. What department do we send check tracker earf's to?
  3. 8. Who is our E-Care supervisor?
  4. 11. What is the name of our paw-some Member Care director? (Hint: first and last name)
  5. 13. What is the name of the website where you can send in suggestions?
  6. 14. What KMS article helps you find info on medical conditions, exclusions, enrollment eligibility, and upgrade eligibility?
  7. 15. How many days is the waiting period for MPI Wellness Level 2 Spay/Neuter or Dental Cleaning? (Hint: Spell out the number)
Down
  1. 1. Where do we send earf's for processing a payment on an expired term in REN?
  2. 2. How many team leads do we have in Member Care? (Hint: Spell out the number)
  3. 3. What diagnosis is 1322? (Hint: use one word to describe it in "layman's terms"
  4. 4. This is the name of the condition to describe when a pet has tummy issues (dx code 4500)
  5. 6. What does IR stand for?
  6. 9. Where can you find a copy of the member's EOB?
  7. 10. The number of check trackers you can submit in one earf.
  8. 11. The name of our electronic claims reimbursement platform?
  9. 12. Where can you click in REN to find the payoff amount for a member?