Across
- 2. Enabler of Paid Service
- 5. ______ tool (Important for BS 6 vehicles)
- 7. _______ service (2 tech bay/1 hr delivery)
- 8. Net ________ Score
- 11. related to customer calls (3 words)
- 12. Continuous improvement
Down
- 1. spares order to improve availability (2 words)
- 3. Service on ______
- 4. replaces manual job card (2 words)
- 6. Additional revenue
- 9. skill_____(key to technician's training and skill)
- 10. Spares ______ (HD Kaizen)