Netflix

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Across
  1. 1. You can see the customer's address here.
  2. 6. HD DVD
  3. 7. When a DVD arrives scratched.
  4. 9. Just return it in the envelope
  5. 12. Comcast, for example.
  6. 13. When a payment fails.
  7. 15. An email that's great for rebuffering calls.
  8. 17. I sent my movie two weeks ago, why didn't you guys check it in yet?!
  9. 19. You'll be able to watch this movie after a firmware update.
  10. 21. An email that's great for new WI customers.
  11. 22. Used to WI on a computer.
  12. 25. To raise the max lost, or not to... that is the question.
  13. 30. Your list of movies.
  14. 31. Connects multiple devices to the internet.
  15. 34. Send two back in one envelope.
  16. 35. The place to search for streaming/billing articles.
Down
  1. 2. DNP
  2. 3. Let's the customer know you are listening & builds trust at the beginning.
  3. 4. 1 Awesome St, Beaverton, OR 97005 box may cause this hold.
  4. 5. Used to look up a customer.
  5. 8. Test transaction, but shows as a pending charge.
  6. 10. The website has a typo about a movie! ahhh! What do we do?
  7. 11. I've been waiting 5 days for my movie, and I still don't have it!
  8. 14. This make good only allows you to refund 1 month.
  9. 16. Transfers internet data from the ISP to the customer.
  10. 18. We only need the customer's name with this!
  11. 20. Something we cannot change FOR the customer.
  12. 21. When the website goes down.
  13. 23. When a DVD is sent back to us, with out the customer ever receiving it.
  14. 24. Visa, MC, Paypal, iTunes....
  15. 26. Refund.
  16. 27. The place to search for DVD articles.
  17. 28. Shows that you understand the emotional impact of the situation.
  18. 29. That's a great idea! I will ensure to pass that along.
  19. 32. When you don't return your movies 14 days after cancelling.
  20. 33. Used to access the internet on a computer.