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Across
  1. 3. The tool used to map and manage processes (4)
  2. 4. You don’t have to dial 150 to for this new service bringing PSTN calling to Microsoft Teams (8,7)
  3. 8. Purple or white, but don’t eat if yellow. (10)
  4. 9. Similar to what we are by dinner time, but this is where Simon Barna is from. (7)
  5. 11. In the UK we fell back to this on Halloween, who needs to save light anyway? (9,4,4)
  6. 13. Both have long luscious locks but our version is associated with transformational changes as opposed to changing rooms (1,1,1)
  7. 14. The writing’s on this interactive facilitation tool (5)
  8. 16. Simplified, automated, reliable… It’s not a place, it’s a transformation of our customer service (5,6)
  9. 17. Eighteen levels of new HQ in London (3,6)
Down
  1. 1. He’s no Magnum but when it comes to planning a PI he’s your man. (7,7)
  2. 2. Does this Process Design Architect cause ringing, stinging, prickling or thrilling sensations? (5,6)
  3. 5. BBC drama Line of Duty uses the sixth floor of which BT building as a set for AC-12’s offices? (9,5)
  4. 6. Wake Riona up before you join these informative calls. (8)
  5. 7. Key for q3, but not just something with carpet on top. (8)
  6. 10. Angelic powered dessert mixed with milk? Not quite but they do provide consultancy. 😊 (8)
  7. 12. Are they an agile rugby expert? (5,6)
  8. 15. Alexander Bain House is here, and so is COP26 (7)