New Beginnings - PAS

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Across
  1. 2. dub inhale - Anagram for a team member (full name)
  2. 5. operates as a statistical agent on behalf of specific insurance regulatory authorities *RDR may know* (acronym)
  3. 9. mama worn yo - Anagram for a team member (full name)
  4. 10. a type of company report which demonstrates relevant compliance requirements have been met *RDR may know* (1 word)
  5. 12. this "makes the dream work" according to many (1 word)
  6. 13. a plan of action or policy designed to achieve a major or overall aim, OR a major aim of the Solutions team (1 word)
  7. 14. implies a restoration of what had become faded or disintegrated, OR what an insurance policy does once a year (1 word)
  8. 16. Cooperators insurance was founded in this province back in 1945 (4-letter abbrev.)
  9. 18. an immortal bird that cyclically regenerates or is otherwise born again (1 word)
  10. 19. a mutually advantageous conjunction or compatibility of distinct business participants or elements (1 word)
  11. 20. this insurance company is spread across the USA (bad pun)
Down
  1. 1. a collection of processes that are designed to ensure the operational efficiency of a service, OR a specific team within PAS (1 word)
  2. 3. Latin phrase meaning "a new beginning" (2 words)
  3. 4. VP Michael Spadafora's favourite NFL team (1 word) *check out Summer P&C Post*
  4. 6. Policy System Support manager initials, OR a famous rapper (1 word)
  5. 7. the New York Stock Exchange ticker (abbreviation) for Guidewire
  6. 8. last nimbly rat - Anagram for a team member (full name)
  7. 10. the current and former Cooperators CEO (initials)
  8. 11. a visualization of major objectives and strategies, OR something that interests the Solutions team (1 word)
  9. 15. the beginning or first appearance of something, OR the break of day (1 word)
  10. 17. the "number" of principles shared by all cooperatives (1 word)