Across
- 4. The symbol in front of the phone # for the incoming call
- 6. Turn off the agent's microphone but still lets the customer be heard
- 7. The time it takes to ring to an agent before the call is abandoned
- 8. To be able to transfer from one department to another, an agent will need to select
- 9. This screen appears after a call is connected
- 11. When this button is selected, The caller can not hear the agent but the agent can hear the caller
- 12. The status to be able to receive calls
Down
- 1. Place the call on pause and the timer will continue to run
- 2. The screen that you will see immediately after logging into Amazon Connect
- 3. Is a contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale
- 5. This notification appears on the screen when an agent misses a call
- 10. The task that has to be completed in order to access Amazon Connect