Across
- 3. Used to be called deferred payment, what is the new statement for it?
- 4. How long do we add a TT on for if requesting a death certificate?
- 7. What do we no longer need to request for a refund over £100?
- 9. How many days in advance can you cancel a policy?
- 10. We can now change the ____________ address without a DC
Down
- 1. A customer has expressed dissatisfaction which warrants a resolution and investigation, what are we logging?
- 2. "Just to let you know, if there is a digital account linked to this policy it will be __________"
- 5. "Distress and ______ matrix?"
- 6. How many reasons can we backdate a policy for?
- 8. "Is there anything we can do to _______ any future contact you have with us?"