Across
- 2. services requiring time, expertise, skill and effort
- 6. an essential task for a business to maintain its profit
- 8. the degree of excellence of something
- 10. involved in the process of distribution
- 11. dependability
- 14. a person that purchases products fro personal use
Down
- 1. a thing or person that is the result of an action or process
- 3. a product before its final stage
- 4. the action of doing work or helping someone
- 5. the quality of being suited to serve a purpose well; practicality
- 6. the way in which something is shared over a large area
- 7. research aimed at a specific targeted audience
- 9. services that make the customer feel good
- 12. the fact or process of losing something
- 13. a financial gain