Across
- 1. Professional who handles inbound and outbound calls.
- 5. The only time everyone agrees math is fun.
- 8. Make a toast!
- 10. Celebration at midnight on December 31st.
- 12. A New Year goal is often to ___ new habits.
- 14. Must be this to make a call.
- 17. January 1st is a public ___.
- 18. Patient or customer waiting on the line.
- 19. A countdown ends at ___.
- 21. Evening before January 1st
- 23. Common phrase: "Out with the ___, in with the new."
Down
- 2. A promise made to oneself.
- 3. Month where your wallet gets thinner but your belly gets fuller.
- 4. The opposite of "mute" in call handling.
- 6. Party sound-making device.
- 7. Device used to answer patient queries.
- 9. Decorative sparkling confetti for New Year.
- 11. A small musical chime for an incoming call.
- 13. When reaching out to another department (quiet relief).
- 15. Common January sentiment: "New Year, new ___."
- 16. A resolution often involves setting new ___ for the year.
- 20. Gets dropped at New Year's, but nobody gets mad about it.
- 22. Tiny paper bits that get everywhere and stay forever