Newcastle Experience

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Across
  1. 4. To the customer, You are _______!
  2. 7. The Newcaslte Experience is not just a slogan on the wall, it is who we are. It is our ________!
  3. 8. Involves knowing and anticipating the needs, wants, stereotypes, and emotions of each person you interact with
  4. 9. As a _____, We are the customer's experience.
  5. 10. the smooth operation of the casino through the combination of all team members delivering exceptional customer service
  6. 11. Customer service is a way of thinking, a _______ that you need to use with each person you interact with.
Down
  1. 1. Creates a seamless customer experience
  2. 2. We commit to service ______ which is taking the next step to create more value for someone else.
  3. 3. Any _______ with any person is a customer service ________. (same word for both blanks)
  4. 5. Provides for the welfare of our customers
  5. 6. Our _______ always aligns with the Chickasaw Nation's mission and vision statements.