Newsletter Recap

3. One way to convey you are actively listening is proper use of your ____ language.
6. Marketing, sales, client experience, retention and referral are elements of the Client ____ Cycle.
7. When dealing with conflict remain calm and _____.
9. ____is the ability to recognize other people's emotions and understand their perspectives.
12. Loving what you do drives us to work harder. This is called intrinsic ____.
14. Self-regulation is the ability to understand and manage your ____.
15. Making negative comments takes from a person's bucket or ____.
16. One way to create trust and rapport with others is to be ____.

1. The newsletter always lists the top ____ and 5-Star reviews.
2. Don't be great, be ____ good.
4. Practicing ____ strengthens your sense of purpose.
5. By filling someone's _____, you increase positive emotions.
8. Every accomplishment starts with the decision to ____.
10. The knowledge and understanding of our emotional behavior is called self-____.
11. _____ Intelligence can have a greater influence on success than your IQ.
13. ____ contains great resources for training and development opportunities.